Shipping policy

Shipping and Delivery Policy

Shipping Cost

Shipping charges, if applicable, are shown at checkout before order approval.

For a return via Sürat Kargo, you can obtain a return code from Bej and use it to send the parcel from a Sürat Kargo branch.

Preparation and Dispatch

• Orders are handed to the carrier within 1–3 business days after payment confirmation.
• Orders placed on weekends and public holidays are processed on the next business day.
• Preparation may take longer during promotional periods.

Delivery Time

• Within Istanbul: 1–2 business days
• Other provinces: 2–4 business days
• International: 5–10 business days (may vary by country)

Tracking

A tracking number is emailed when your order is handed to the carrier. You can also track the shipment in My Orders in your account.

Delivery Checks

• Please inspect the package when you receive it.
• If it is damaged, a report with the courier and photographs, where possible, can help the review.
• You may notify us of a damaged delivery; the absence of a report or photographs, or the time of notification, does not limit your statutory defective-goods rights.

Contact

For shipping and delivery questions:
Telephone / WhatsApp: +90 544 347 36 46
Email: e-ticaret@bejfinefactory.com