My Orders

You can easily view and track all your orders placed at BEJ Fine Factory through your account.

How Can I Access My Orders?

  • Click on the account icon in the top right corner or go to the My Account page.
  • Log in with your email address and password.
  • You can view all your past and active orders in the "My Orders" section.

Order Details

For each of your orders, you can access the following information:

  • Order number and date
  • Ordered products and quantities
  • Order total and payment method
  • Shipping tracking number and delivery status
  • Delivery address

Order Statuses

  • Order Received: Your payment has been confirmed, your order is being processed.
  • Preparing: Your product is being prepared from the warehouse.
  • Shipped: Your product has been handed over to the cargo company.
  • Delivered: Your order has been successfully delivered.

If You Are Not a Member

If you shopped as a guest, you can use the tracking number in your order confirmation email or contact our customer service to learn your order status.

For Assistance

Working Hours: Monday – Saturday 10:00 – 20:00 | Sunday 11:00 – 19:00