Order Tracking

You can easily track your orders placed through BEJ Fine Factory. After your order is handed over to the courier, a tracking number will be sent to you via SMS or email.

How Can You Track Your Order?

  • Through your account: Log in to bejfinefactory.com and view the real-time status of your orders in the "My Orders" section.
  • With the tracking number: When your order is shipped, enter the tracking number from the SMS or email on our contracted courier company's website to check your shipment status.
  • Through customer service: Contact us with your order number.

Order Statuses

  • Order Received: Your payment has been confirmed and your order has been registered in our system.
  • Preparing: Your order is being prepared in our warehouse.
  • Shipped: Your product has been handed over to the courier company. Your tracking number has been sent.
  • Delivered: Your order has been successfully delivered.

Shipping Time

Your orders are handed over to the courier within 1-3 business days after payment confirmation. Delivery time varies between an additional 1-4 business days depending on your region. Delivery in major cities is generally faster.

Contact for Order Tracking

If you experience any issues with your order, please contact us with your order number:

Customer Service Hours: Monday – Saturday 10:00 – 20:00 | Sunday 11:00 – 19:00