Distance Sales Agreement

This Distance Sales Agreement is concluded between LUNEX TEKSTİL İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Seller") and the consumer ("Buyer") who makes purchases via bejfinefactory.com, in accordance with the Law on Consumer Protection numbered 6502 and the Distance Contracts Regulation.

1. Parties

Seller:
Title: LUNEX TEKSTİL İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Oruçreis Mah. Tekstilkent Cad. B05 Blok No:10 İç Kapı: Z14, Esenler/İstanbul
E-mail: e-ticaret@bejfinefactory.com
Phone: +90 544 347 36 46
Website: bejfinefactory.com

Buyer: The consumer with the address specified during the order.

2. Subject of the Agreement

This agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection numbered 6502 and the Distance Contracts Regulation, regarding the sale and delivery of the product with the specifications listed below, which the Buyer has ordered electronically through the bejfinefactory.com website.

3. Product Subject to the Agreement

The type, quantity, brand/model, color, number of units, and sales price of the product/products subject to the agreement are stated on the order summary page and in the order confirmation e-mail to be sent to the Buyer. The stated prices include VAT.

4. Payment and Delivery

Payment is made using the method selected during the ordering process. Orders are delivered within a maximum of 30 days from the confirmation of payment. The standard delivery time is 1-3 business days for preparation and 1-4 business days for shipping.

5. Right of Withdrawal

The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of receipt of the product, without showing any reason and without paying any penalty. It is sufficient to send an e-mail to e-ticaret@bejfinefactory.com for the withdrawal notification.

When the right of withdrawal is exercised:

  • The product must be returned within 10 days from the notification.
  • The Seller refunds the payment within 14 days from the date of notification.
  • The return shipping cost belongs to the Seller.

6. Exceptions to the Right of Withdrawal

Within the scope of the Distance Contracts Regulation; custom-made products, opened hygiene products, and similar products are excluded from the scope of the right of withdrawal.

7. Dispute Resolution

In disputes arising between the parties, Consumer Arbitration Committees are authorized within the monetary limits determined by the Ministry of Trade. In disputes exceeding these limits, the Istanbul Consumer Court is authorized.

8. Effectiveness

The Buyer declares that by completing the order process, they have read, understood, and accepted all terms of this agreement. The agreement comes into effect upon order confirmation.

Last updated: May 11, 2026