Return Request

If you wish to return a product purchased from BEJ Fine Factory, you can easily create your request by following the steps below. Return requests must be submitted within 14 days from the delivery date.

Requirements for Creating a Return Request

  • Your order number
  • Information about the product(s) you wish to return
  • Your reason for return (optional – you can exercise your legal right of withdrawal without stating a reason)
  • Product photo if available (for damaged or faulty products)

How Can You Submit Your Return Request?

Return Conditions

  • The product must be unused.
  • It must be sent complete with its original packaging, labels, and accessories.
  • The product's protective seal must not be cut or damaged.

Return Process

  • Once your request is received, the return address and shipping information will be sent to you.
  • The product will be inspected at our warehouse; a suitability check will be performed.
  • For suitable products, the return process will be completed and the payment refunded within 2-10 business days.
  • Credit card refunds may take 7-10 business days depending on your bank.

Non-Returnable Products

  • Custom-made products
  • Products with a removed or damaged protective seal
  • Products damaged due to misuse
  • Products that cannot be returned for hygiene reasons (e.g., underwear, swimwear)

For detailed information, please refer to our Return and Exchange Policy page.

Contact: e-ticaret@bejfinefactory.com | WhatsApp: +90 544 347 36 46