Frequently Asked Questions

Select the product you like on bejfinefactory.com, choose your size and color preferences, then click the "Add to Cart" button to add it to your cart. Then complete the payment steps to place your order. You can also shop as a guest without registering.

Each product page includes a size chart. You can take your body measurements and compare them with the values in the chart. If you are unsure about sizing, you can get size consultation via our WhatsApp line (+90 544 347 36 46).

Your orders are handed over to the courier within 1-3 business days after payment confirmation. The courier's delivery time varies between 1-4 business days depending on your region.

If your order has not yet been shipped, you can contact our customer service to request a size, color, or address change. Changes cannot be made after the order has been shipped.

You can benefit from free shipping on orders above a certain amount. Please check our order page for the current free shipping threshold and shipping fees.

After your order is shipped, a tracking number will be sent to you via SMS and email. You can track your shipment on the courier company's website using this number.

If your order has not yet been shipped, you can request cancellation by emailing e-ticaret@bejfinefactory.com or contacting our WhatsApp line (+90 544 347 36 46).

Yes, within 14 days from the delivery date, you can request an exchange provided the product is unused, tags are intact, and it is in its original packaging.

You can submit your return request to e-ticaret@bejfinefactory.com or our WhatsApp line. The product must be unused, with tags intact and in its original packaging. Refunds for products that meet return conditions are processed within 2-10 business days.

Products must be unused, with original packaging and tags intact. For detailed information, please visit our Returns & Exchange Policy page.

You can shop with credit cards (Visa, Mastercard, Troy), debit cards, bank transfer/EFT, and cash on delivery. All online payments are protected with 3D Secure security infrastructure.

Yes, you can shop with installment payments using credit cards from our partner banks. Installment options are automatically displayed on the payment page based on your card's bank.

Yes, you can also shop as a guest. However, by shopping as a registered member, you can benefit from advantages such as order tracking, saving addresses, and being the first to know about promotions.

Click the "Forgot My Password" link on the login page to request a password reset link sent to your registered email address.

You can reach us through the following channels:

Email: e-ticaret@bejfinefactory.com
WhatsApp: +90 544 347 36 46

Our WhatsApp line is available weekdays from 09:00 to 18:00.